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Frequently Asked Questions

Strapped in Silk – FAQ

Frequently Asked Questions

What materials are Strapped in Silk products made from?

Our Loungewear and Apparel are primarily crafted from high-quality silk, with some styles featuring satin blends or cotton–silk blends to enhance durability and comfort. We source fabrics from certified suppliers to ensure luxury, softness, and sustainability.

What categories do you offer?

We specialize in Loungewear and Apparel. Each collection blends luxurious fabrics with versatile silhouettes designed for relaxation at home and stylish everyday wear.

What sizes are available?

We offer a range of sizes from XXS to XL, with some styles available in extended sizes. Please check the size chart on each product page for exact measurements in inches or centimeters.

How should I choose the right size?

Measure your bust/chest, waist, and hips and compare them to the product’s size chart. If you’re between sizes, choose the larger size for a relaxed fit in loungewear or the smaller size if you prefer a more tailored look for apparel.

How do I care for silk products?

Most silk items should be hand-washed in cold water with a gentle detergent or dry-cleaned. If machine washing is allowed, use a delicate cycle in a mesh bag, cold water, and a mild detergent. Air dry away from direct sunlight and iron on low heat with a pressing cloth if needed.

Do you ship internationally?

Yes, we ship to many regions worldwide. Shipping rates and delivery times vary by destination and carrier. An estimated cost is shown at checkout before you place an order.

What is your shipping policy?

Orders typically ship within 1–2 business days. Domestic deliveries usually arrive in 3–5 business days, while international deliveries vary by location. Expedited shipping options are available at checkout.

What is your return and exchange policy?

We offer 30-day returns and exchanges on eligible items that are unworn with tags attached. To start a return, go to your order history and follow the returns process. Returned items must be in new condition with original packaging.

Do you offer customization or made-to-order items?

Some styles are available for customization, including monogramming or color options. Availability varies by collection and may require additional lead time and fees. Contact our support team for current options and timelines.

Is Strapped in Silk a sustainable brand?

We prioritize responsible sourcing, ethical production, and minimal packaging. Our silk is sourced from certified suppliers, and we continually seek ways to reduce environmental impact across materials, production, and shipping.

Do you offer gift options?

Yes. We offer gift messaging and, in select regions, gift wrap at checkout. Gift wrap uses eco-friendly packaging whenever possible.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, Apple Pay, and other secure online payment options at checkout.

How do I track my order?

After your order ships, you’ll receive a tracking number by email. You can also view order status in your Strapped in Silk account under Order History.

How can I contact customer support?

You can reach us at support@strappedinsilk.com or via the contact form on our website. Our team is available Monday–Friday, 9am–5pm in local time to assist with questions, sizing, orders, and returns.

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